TERMS &CONDITIONS
Important Information – Please Read
Main Haul Movers – Terms & Conditions Please read carefully before confirming your booking. By confirming
your booking, you agree to the terms and conditions outlined below.
1. Definitions
1.1 Customer – Refers to the individual, family, or entity booking moving services with Main
Haul Movers. The Customer is responsible for providing accurate and complete details
regarding the move, including addresses, access restrictions, volume of items, fragile
goods, and any special handling requirements.
1.2 Goods – Refers to all items being moved, packed, loaded, transported, or stored. This
includes furniture, appliances, fragile items, and all personal belongings of the Customer.
The Customer maintains ownership and responsibility for all goods unless otherwise
specified.
1.3 Move – Refers to the full range of services provided by Main Haul Movers, including but
not limited to packing (if requested), loading, unloading, transportation, storage, and any
related labour. Additional services outside the original scope may incur extra charges.
1.4 Team – Refers to all staff, contractors, and representatives of Main Haul Movers
engaged in carrying out the move. The Team is trained in moving procedures, equipment
use, and safety protocols.
1.5 Working Hours – Refers to Monday to Friday, 7:00 a.m. – 9:00 p.m., excluding public
holidays. Work outside these hours will be charged at 1.5× the standard hourly rate to
cover overtime and safety considerations.
2. Customer Assistance and Liability
2.1 If the Customer, family members, friends, or any other non-Main Haul Movers personnel
assist during the move, Main Haul Movers will not be liable for any injuries, accidents, or
damages arising from such assistance. Customers agree to ensure that any assisting
parties understand they are acting entirely at their own risk.
2.2 Children under 16 must remain clear of all work areas at all times. Any injury, accident,
or damage resulting from children being present in the moving area is the sole
responsibility of the Customer. Pets must also be secured to avoid interference.
2.3 Customers must not interfere with the Team’s lifting methods, use of equipment, or
safety decisions. Any interference that results in damage, injury, or delay is the Customer’s
responsibility, and Main Haul Movers will not be liable for consequences.
3. Packing, Fragile Items, and Loose Goods
3.1 All items must be properly packed prior to the move. Items not packed or improperly
packed are transported at the Customer’s risk.
3.2 Main Haul Movers is not liable for damage to poorly packed items, loose or unboxed
items, customer-packed boxes, tubs, or bags, or fragile/high-value items not declared in
writing prior to the move.
3.3 Items such as glass, mirrors, televisions, stone or marble table tops, artwork, or delicate
antiques must be bubble-wrapped, boxed, or otherwise securely packaged. Failure to do
so places all risk on the Customer.
3.4 Main Haul Movers may offer packing services upon request, including provision of boxes,
wrapping materials, or protective blankets. These services incur additional charges.
3.5 Even when packing services are provided by Main Haul Movers, all goods remain at
Owner’s Risk. The Company accepts no liability for damage unless caused intentionally.
3.6 The Company does not open boxes to inspect internal packing and assumes no
responsibility for the contents.
4. Heavy, Bulky, and Specialty Items
4.1 Extra charges apply for items exceeding 75 kg, pianos, pool tables, safes, commercial or
industrial equipment, and oversized furniture.
4.2 The Customer must inform the Company in advance about any heavy, bulky, awkward,
or fragile items. Failure to disclose may result in refusal to transport items on the day of the
move.
4.3 Main Haul Movers may decline to move items deemed unsafe, excessively heavy, or
high-risk. No liability is assumed for refusal or any consequences arising from the
Customer’s failure to declare items.
5. Customer-Packed Items
5.1 The Company accepts absolutely no liability for damage to any items packed, boxed,
wrapped, or prepared by the customer.
5.2 This includes items inside boxes, containers, suitcases, bags, laundry baskets, plastic
tubs, drawers, or non-standard packaging.
5.3 We cannot verify internal or external condition of customer-packed items; therefore any
damage occurring during handling, loading, transport, or unloading is solely the
responsibility of the customer.
5.4 Fragile and high-risk items (TVs, monitors, sculptures, glass, mirrors, electronics, artwork)
must be professionally packed; if packed by the customer, all liability is void.
5.5 If our movers advise re-packing and the customer declines, all resulting damage is solely
the customer’s responsibility.
5.6 Any complaint, claim, or dispute relating to customer-packed items is automatically
invalid.
6. Access, Parking, and Site Requirements
6.1 The Customer must ensure safe and practical access for the Team and vehicles.
Information regarding stairs, long carry distances, narrow pathways, lifts, steep driveways,
obstacles, and the presence of power rails must be provided in advance.
6.2 Additional charges will apply if access is restricted, multiple trips to the truck are required,
or extra equipment or labour is necessary due to obstacles, stairs, or lifts.
6.3 The Customer indemnifies Main Haul Movers against all claims or damages resulting
from access constraints, including use of balconies, temporary rigging, or other
unconventional access methods. The Company is not liable for damage to property or
goods caused by site restrictions.
7. Disassembly and Reassembly
7.1 The Team may assist with basic disassembly or reassembly of furniture if requested.
7.2 Main Haul Movers is not responsible for missing screws, bolts, or parts, furniture collapse
due to age, pre-existing damage, poor manufacturing, or previously faulty assembly.
7.3 Flat-pack furniture (IKEA, Kmart, Warehouse, etc.) is transported at Owner’s Risk due to its
fragile construction and cannot be guaranteed against damage.
8. Quote Basis, Pricing, and Additional Charges
8.1 Quotes are based on information supplied by the Customer and are subject to change if
discrepancies arise during the move.
8.2 All quotes exclude GST unless stated.
8.3 If the move exceeds the estimated time, hourly charges will apply in one-hour
increments.
8.4 Delays outside the Company’s control, including traffic, weather, road closures, or
Customer delays, are billable.
8.5 If items do not fit the truck due to miscalculation of volume, additional trips or trucks
may be required at the Customer’s expense.
8.6 Long-haul moves are calculated on cubic volume. Additional volume beyond the
original quote will incur extra charges.
8.7 If the Customer provides incorrect, incomplete, or misleading information, the Company
reserves the right to adjust pricing, add labour or equipment fees, or cancel the move
without liability.
9. Payment Terms
9.1 Payment is due in full for local moves upon completion. For long-haul moves, 60% is
payable prior to departure and the remaining 40% on arrival.
9.2 Deposits are non-refundable unless otherwise agreed in writing.
9.3 Overdue payments may be referred to debt collection. If referred: all discounts or
waivers are revoked, a 20% collection fee is added, and the Customer is liable for all legal
recovery costs.
10. Parking, Council Restrictions, and Legal Compliance
10.1 The Customer must ensure legal parking for moving vehicles at both pick-up and
delivery locations.
10.2 If legal parking is unavailable, and trucks must stop on roads, yellow lines, or other
restricted areas, all fines, fees, or penalties issued by authorities are the Customer’s
responsibility.
10.3 The Company reserves the right to add any incurred fines or costs to the final invoice.
10.4 If council permits, building restrictions, or special approvals are required for access, the
Customer is responsible for obtaining these in advance. Failure to comply may delay the
move and incur additional charges.
11. Weather and Outdoor Conditions
11.1 Moves will continue in rain or adverse weather unless unsafe conditions prevent safe
operation.
11.2 The Company is not liable for water damage, mud, dirt, or other effects caused by
moving items across outdoor areas.
11.3 The Customer must ensure paths, driveways, and entrances are reasonably clear, free of
hazards, and suitable for safe movement of goods.
11.4 Main Haul Movers may employ protective measures such as floor coverings or tarps, but
these services may incur additional charges and do not remove risk entirely.
11.5 Any delays caused by extreme weather conditions, such as flooding, storms, or icy roads,
are beyond the Company’s control and are billable if they result in extended labour or
storage.
12. Ownership and Placement of Goods
12.1 The Customer must ensure they are the legal owner or authorized to transport all goods.
12.2 Main Haul Movers is not liable for items left behind, hidden in furniture, overlooked, or not
clearly pointed out to the Team.
12.3 Items are placed according to clear instructions or guidance from the Customer. The
Company assumes no responsibility for incorrect placement if directions are not provided or
unclear.
13. Fragile Premises Surfaces
13.1 The Customer acknowledges that the Company is not liable for damage to fragile
surfaces, including but not limited to driveways, tiles, timber floors, carpets, door frames,
plasterboard, and decorative features, unless damage is caused intentionally by the Team.
13.2 Customers are strongly encouraged to cover floors or request floor protection, which
may incur additional charges. The Company will use reasonable care but cannot guarantee
complete protection of surfaces.
13.3 Any pre-existing damage to surfaces must be clearly communicated to the Team before
the move commences. Failure to report such damage will result in the Customer assuming
responsibility for any claims.
14. Restricted and Prohibited Items
14.1 Main Haul Movers cannot transport hazardous or dangerous items, including but not
limited to paints, gas canisters, petrol, diesel, flammable liquids, explosives, and toxic
chemicals.
14.2 If any restricted or prohibited items are discovered during the move, the Company may
refuse service, remove the items from the move, or dispose of them safely without liability.
14.3 The Customer warrants that no illegal or dangerous items will be included in the move.
Any breach of this clause will release Main Haul Movers from liability for consequences
arising from such items.
15. Damage Reporting
15.1 Any damage claim must be reported within 48 hours from the completion of the move.
15.2 Claims submitted after 48 hours will not be accepted under any circumstances.
15.3 The customer must provide photos and a written description of the damage.
15.4 The Company may request inspection before assessing the claim.
15.5 Failure to follow this process voids the claim entirely.
16. Risk, Insurance, and Liability
16.1 All goods are transported strictly under Owner’s Risk. Main Haul Movers accepts no
liability for loss, damage, or theft unless caused intentionally by the Team.
16.2 The Company’s insurance covers motor vehicle accidents only while the truck is in
motion. Goods transported are otherwise at the Customer’s risk.
16.3 Customers are strongly advised to arrange their own comprehensive insurance to cover
accidental loss, damage, or theft of goods.
16.4 Main Haul Movers’ liability for any loss or damage, whether caused by negligence or
otherwise, is limited to the total amount charged for the move.
17. Pre-Existing Damage
17.1 Main Haul Movers is not responsible for any damage to goods that existed prior to the
move, including old furniture weakened by age, rust, rot, mould, scratches, chips, dents, or
other imperfections.
17.2 Electrical appliances or equipment may fail after transport due to pre-existing
conditions. The Company cannot be held liable for such failures.
17.3 The Company may photograph goods with visible damage prior to moving them to
provide evidence and reduce disputes.
18. Storage (if applicable)
18.1 Any goods stored by Main Haul Movers are at Owner’s Risk. The Company accepts no
liability for theft, fire, water damage, pests, mould, or deterioration during storage.
18.2 Storage services are billed in advance. Any storage required due to delays,
inaccessibility, or insufficient packing will incur charges.
18.3 Customers are responsible for arranging insurance for stored items if required. The
Company recommends comprehensive insurance coverage for all valuable goods.
19. Right to Refuse or Cease Service
19.1 Main Haul Movers reserves the right to refuse or cease service immediately under the
following circumstances:
Aggressive, abusive, threatening, or intoxicated behaviour by the Customer, their family,
friends, or assistants.
Unsafe working conditions, such as construction sites, broken stairs, open holes, or
unstable surfaces.
Items deemed too risky, heavy, or unsafe to move.
Breach of payment terms or non-compliance with other contractual obligations.
19.2 No refund will be provided if service is terminated under these circumstances.
20. Customer Conduct
20.1 Customers must conduct themselves respectfully toward the Team at all times. Abusive
or aggressive behaviour will result in immediate termination of the move without refund.
20.2 Recording or photographing staff without permission is prohibited. Violation may result
in legal action.
20.3 Customers must follow safety instructions and not interfere with equipment or lifting
procedures. Any failure to comply releases the Company from liability for resulting damage
or injury.
21. Claims Process
21.1 Any concerns, damages, or missing items must be reported before the Team leaves the
site. Claims reported after departure may not be accepted unless supported by clear
evidence.
21.2 Claims for damages or loss do not absolve the Customer from paying for the service
rendered. Payment must be completed in accordance with the agreed terms.
21.3 Main Haul Movers will assess claims in good faith, including reviewing photographs or
inspection evidence, and determine liability in line with the Owner’s Risk principle.
22. Governing Law and Dispute Resolution
22.1 These Terms & Conditions are governed by New Zealand law and the Contract and
Commercial Law Act 2017.
22.2 Any dispute arising from the move, including claims of damage, liability, or payment,
will first be addressed through negotiation between the Customer and Main Haul Movers.
22.3 If disputes are not resolved within 10 working days, mediation will be attempted. If
mediation fails, arbitration under New Zealand law may follow.
22.4 Court proceedings may only be initiated after these steps have been taken, except in
cases requiring urgent relief or debt recovery.
22.5 The Customer agrees that New Zealand courts have exclusive jurisdiction for all claims,
disputes, or legal matters arising from the provision of services by Main Haul Movers.
23. Acceptance of Terms
23.1 By proceeding with booking or engaging Main Haul Movers for any services, the
Customer acknowledges that they have read, understood, and agreed to these Terms &
Conditions in full. The act of confirming the booking, making payment, or allowing the Team
to commence work constitutes acceptance of all terms.
24. Use of Customer Information
24.1 The Customer acknowledges that any information provided to Main Haul Movers,
including contact details, addresses, and other relevant data, may be used by the
Company for business purposes, including communication, service updates, and
promotional or marketing activities such as email newsletters.
24.2 Main Haul Movers will handle all Customer information in accordance with applicable
privacy laws and will not sell personal information to third parties.